Vietnam Airlines Authorizes Free Ticket Change and Refund Amid COVID-19 Resurgence | Society

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Illustrative photo. (Source: VNA)

Hanoi (VNA) – National airline Vietnam Airlines allows free ticket change and refund for travelers whose seats and departure date are confirmed due to the complexity of the last COVID-19[female[feminine
epidemic.

Passengers can receive a full refund or change their travel time in the event of a long flight delay, cancellation or early departure. It’s also applicable to people invited to quarantine or affected by blockages or government-imposed travel restriction rules or other causes of force majeure, depending on the airline.

The policy only applies to flights within Vietnam.

For tickets issued at booking offices, travelers are advised to contact the office where their tickets are issued or, as an alternative, they can complete the form for refund requests, re-booking at https: // www. vietnamairlines.com/vn/en/support / customer-service / email-us.

For tickets issued on Vietnam Airlines websites / apps, travelers are advised to send inquiries to Vietnam Airlines Customer Service Center via [email protected] or complete refund, reservation requests at https: //www.vietnamairlines .com / vn / en / support / customer-care / change-refund.

The carrier strictly enforces preventive rules against COVID-19, including requiring travelers to complete health declarations and undergo temperature checks before boarding and refusing to carry passengers with suspicious symptoms ./.

VNA


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