Vietnam Airlines Receives Highest 5-Star COVID-19 Safety Rating



by Skytrax: London, United Kingdom

Vietnam Airlines has been certified with the highest 5-star COVID-19 aviation safety rating, becoming one of only nine airlines in the world to currently achieve this leading recognition.

The Skytrax COVID-19 Aviation Safety Accreditation is considered a global benchmark for assessing COVID-19 safe travel.

The COVID-19 safety audit was conducted by Skytrax in May / June 2021 and assessed all safety and health protocols introduced by Vietnam Airlines during COVID-19 to improve the safety of customers and staff.

Vietnam Airlines President and CEO Mr. Le Hong Ha said, “We are very proud to be certified with the 5 Star COVID-19 Aviation Safety Rating. This is a testament to Vietnam Airlines’ constant efforts and also reflects our continued investment in ensuring maximum levels of hygiene and safety at all stages of passenger travel. With safety our top priority, we are committed to implementing the most comprehensive COVID-19 safety program, allowing passengers to travel with confidence. We aspire to work for a smooth post-pandemic recovery phase, helping the country fight the pandemic and revive economic growth. “

Vietnam Airlines encourages its customers to “travel with confidence” after conducting a comprehensive risk assessment at all major customer contact points. The airline leveraged its membership in the SkyTeam Alliance and implemented the “SkyCare & Protect” brand at airports in Vietnam.

Edward Plaisted of Skytrax said: “Vietnam Airlines continued to operate domestic flights and provide service on a small number of international flights. Meanwhile, the airline has implemented a wide range of improved hygiene measures and revised service measures to keep customers and staff safe during the pandemic. The protocols are applied consistently and taking into account the level of risk in the domestic market, and most importantly, Vietnam Airlines has put in place proper planning to manage the increase in passenger volumes and handle more international customers.. “

The COVID-19 safety rating assesses frontline facilities and services to determine the effectiveness and consistency of COVID-19 procedures are provided, both in the airport and on board, cleanliness, cleaning procedures and disinfection, compliance with standards and the use of staff PPE, Covid signage and information, application of social distancing, hand disinfection facilities, PA orientation, organization and control of passenger flows, application of face mask use and appropriate service systems at the airport and onboard flights All guiding factors for social distancing, mask use and hand hygiene are well provided for in the main areas of passenger movement for check-in, boarding, arrival and in the network of national Lotus lounges.

Vietnam Airlines recently increased the number of hand hygiene units in all high-contact areas during check-in, boarding, baggage claim and in Lotus lounges.

Lotus lounges have a range of improved distancing and one-way systems to facilitate safe movement and suitable service procedures for food and drink, which includes increased cleaning of contact surfaces in the room. to eat. Electronic reading material will replace physical newspapers and magazines.

All areas of the salon are subjected to enhanced disinfection, and the majority of seats, tables and other contact points are cleaned after use by each customer.

Passengers can expect to board the aircraft using a system designed to increase physical distance, and similarly, a strict disembarkation protocol is enforced upon arrival. Appropriate distancing, hand hygiene and non-contact service systems have been designed for baggage claim processes.

On-board service has been streamlined to reduce contact between customers and staff – however, cabin crew wear a full range of PPE, and passengers are given disinfectants and wipes, and can request face masks. The standard and type of in-flight hygiene product is expected to be updated as the airline takes on more international flights.

Cabin cleaning methods and frequencies have been improved to meet or above industry standards, and this includes factors such as pillows, blankets and other equipment.


Founded on May 27, 1995, Vietnam Airlines is Vietnam’s national airline and the main carrier in Southeast Asia, operating 94 routes to 22 domestic destinations and 29 international destinations with an average of 400 flights per day, connecting major cities from around the world to fascinating travel destinations in Vietnam, Laos, Cambodia and Myanmar. Vietnam Airlines has spearheaded the Vietnamese aviation market – one of the fastest growing domestic markets in the world – throughout 20 years of development at a double-digit annual growth rate. Positioning itself as a modern carrier with an internationally recognizable brand characterized by traditional Vietnamese culture, Vietnam Airlines aims to achieve 5 star status and become a major airline in Asia.

The 5 Star COVID-19 Aviation Safety Rating upholds excellent airport handling standards that take into account all the practicalities of contactless technology, customer management and social distancing protocols for check-in, boarding and arrival. Airline lounges meet high standards of cleanliness and consistency procedures, with good measures in place that facilitate social distancing and safe delivery systems for food and drink. The cleanliness on board and the presentation of the cabin are of an excellent standard and can use new techniques of UV disinfection, and mass disinfectant treatments. On-board catering systems are suitable for COVID-19 times, with reduced contact delivery and enhanced food safety measures for the presentation of meals.

Skytrax, the international airline rating organization, was established in 1989 and is headquartered in London, UK. The World Airline Rating program is a leading international rating system in effect since 1999, which ranks airlines based on product quality and staff service. In 2020, Skytrax launched COVID-19 Airline Safety Ratings, providing independent and expert assessment and certification of COVID-19 airline health and safety measures. This program is considered a global benchmark for the certification of COVID-19 travel safety standards.

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