Vietnam Airlines, the national carrier, has announced the launch of a online check-in service for passengers departing from Phu Bai airport in the central province of Thua Thien-Hue. This move should increase efficiency and improve customer experience and convenience.
This decision brought the total number of domestic and international airports with this service to 17 and 30, respectively, towards the goal of becoming a digital airline. Passengers will be able to check in through the official terminal gate or Vietnam Airlines app within 24 hours to one hour before departure.
After the check-in process, they will receive an online boarding pass via email. If they do not have checked baggage, they can go directly to the security counter with their online or printed boarding passes. The service has already been rolled out to domestic airports including Noi Bai, Tan Son Nhat, Da Nang, Cam Ranh, Van Don, Cat Bi, Vinh, Chu Lai, Con Dao, Phu Quoc, Da Lat, Dien Bien, Can Tho , Tho Xuan, Pleiku and Phu Cat.
In January, Vietnam Airlines launched two e-commerce platforms VNAMAZING, VNAMALL as well as its Vietnam Airlines gift card. The services were the first of their kind in the domestic aviation industry. VNAMAZING offers online tourism services, including tour and accommodation reservations. VNAMALL provides a wide range of aeronautical and non-aeronautical goods and services.
As reported by OpenGov Asia, Vietnam Airlines Gift Card is a product available on VNAMALL, which can be used to redeem flight tickets or enjoy business class upgrade benefits on flights operated by Vietnam Airlines, Pacific Airlines and VASCO. A Vietnam Airlines official said the airline sees the development of e-commerce as one of its top priorities.
More recently, the carrier announced that passengers using the airline’s air service can now access a free news reader app called PressReader for Vietnamese and international publications. The app provides over 7,000 digital newspaper and magazine titles available in over 70 languages. According to Vietnam Airlines, passengers can use the app 24 hours before the scheduled departure time and 24 hours after landing.
To use the app, passengers need to download the Vietnam Airlines app, choose the PressReader button and verify their booking code and flight information. Articles can be read online or downloaded for offline reading. Vietnam Airlines’ deputy general manager said it was a “pioneering step” by the national carrier in its efforts to digitize services, improve passenger experience, minimize paper usage and reduce weight and fuel consumption, helping to protect the environment.
The government recently approved the National Digital Transformation Program by 2025, with a focus towards 2030. The initiative will help accelerate digital transformation through changes in awareness, business strategies and incentives for digitalization business, administration and production activities. The government wants the digital economy to contribute 20% by 2025 and 30% by 2030 to the country’s economy. It also aims to be in the top 50 countries of the United Nations ICT Development Index by 2025.
Digital transformation has been prioritized across eight sectors, including finance and banking, healthcare, education, agriculture, transportation, logistics, energy, natural resources, environment, and manufacturing.